General rules
Mobstra Help
Last Update 18 days ago
When registering with Mobstra, you, as a partner, accept the system's terms of operation, and we strongly recommend that you familiarize yourself with them before starting to work:
PRIVACY POLICY
Introduction
We, ABCMobile OÜ (“us,” “we,” “our,” “Controller,” or “the Company”), company number 14710834, VAT ID EE102157534, a company incorporated under the laws of Estonia, with a registered office at Harju maakond, Tallinn, Lasnamäe linnaosa, Peterburi tee 71, 11415, Estonia, acting based on the state registration certificate of a legal entity, have prepared this Privacy Policy (“Policy”) to provide information to Data Subjects.
Our website (“Website”) is https://mobstra.com (“Mobstra”).
Our Partnership Agreement is published on the website https://app.mobstra.com/#/document/partner-agreement.
We value your privacy and the importance of safeguarding your data. This Policy describes our privacy practices for the activities outlined below. As per your rights, we inform you about what data we collect, how we collect, store, access, and otherwise process information related to individuals. In this Privacy Policy (“Policy”), personal data (“Personal Data”) refers to any information that, alone or in combination with other available information, can identify an individual.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the General Data Protection Regulation 2016/679 (“GDPR”) and national provisions on privacy protection in the country where the Controller or Processor is established, as amended, replaced, or superseded from time to time, including laws implementing or supplementing the GDPR.
The terms used in this Policy shall be interpreted in accordance with their definitions under Article 4 of the GDPR. Where applicable, additional definitions provided within this Policy are intended to complement, and not contradict, the GDPR. In case of any ambiguity, the definitions provided by the GDPR shall take precedence to ensure compliance with applicable law.
Scope
This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through (non-Mobstra) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any personal data you provide to these websites will be governed by the third party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
ALL INFORMATION AND/OR “ADVICES”, “TIPS”, “RECOMMENDATIONS”, “TESTS RESULTS”, “PREDICTIONS”, “FORECASTS”, “PERSONALIZED CONTENT” CONTAINED ON OUR WEBSITE AND SERVICES ARE PROVIDED FOR INFORMATIONAL AND/OR ENTERTAINMENT PURPOSES ONLY, AND SHOULD NOT BE CONSTRUED AS MEDICAL, LEGAL, FINANCIAL, PSYCHOLOGICAL AND ANY OTHER PROFESSIONAL ADVICE ON ANY SUBJECT MATTER.
Processing Activities
This Privacy Policy applies when you interact with us by doing any of the following:
Make use of services provided through Mobstra (“Services”), as an authorized user;
Provide services to us under partnership, advertising and other agreements;
Visit any of our websites that link to this Policy;
Receive any communication from us including newsletters, emails, calls, or texts.
2. Personal Data We Collect
Personal Data collected by us is necessary to provide Services to you and also optimise and develop our Services. Personal Data can be collected when you use the Website and/or our Services.
Personal Data we collect may include:
Your name;
Date of birth;
Email address;
Telephone number;
Payment information (e.g., billing address, credit card, debit card, cryptocurrency wallets and other digital wallets (e.g., wallet addresses, transaction details) or other payment methods);
Professional data (e.g., workplace, job title);
Identification data (e.g., passport details, identification number);
Location data;
Information from social media and messengers (e.g., social media profiles, messenger identifiers, messages).
When you visit Mobstra, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
We also process information when you use our Services. This information may include:
Mobile device, device-specific settings and characteristics;
Browser you are using;
Language settings;
Login Information;
Device Ids;
IP Address;
Time stamps;
Authentication records;
Location Information;
Individual Products you view;
Web terms or searches that led you to the site;
Browsing history (e.g., pages visited, time spent on the site);
Interaction data (e.g., clicks, scrolls, and engagement with specific elements);
Feedback and survey responses;
Error logs and diagnostic data (e.g., crash reports);
Application usage statistics (if applicable);
Other operational data.
If you provide us, or our Service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact Us section.
3. Purpose and Legal Basis for the Processing of Personal Data
3.1. Personal Data is used and processed by us for the following purposes:
a. To improve and provide better Services
We provide our Services from our local offices in different languages, and we are here to help 24 hours a day, 7 days a week. Sharing your relevant details our customer Service staff allows us to respond when you need us – including responding to any questions you might have about Services.
b. To personalise Services to you
The main goal here is to optimise and customise our Services to your needs, making them easier and more enjoyable to use.
c. To verify that you are above the age limit to use Services
We offer Services which are not directed for children under 18 years old. For children younger than 18 years old, the use of our Services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process Personal Data of a child under 18 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
d. To interact with you and update you on news, important notices (offers & promotions) marketing emails and other communications via email, phone or text message/SMS
We may invite you to submit a review about your experience with our Services and other content, like new product features, promotional communications or other news about Service. If you do not wish to be contacted about our offers, promotions or news, you can unsubscribe from our emails, text message/SMS by notifying us about it.
e. To prevent fraud (promotion of a safe and trustworthy service)
In order to create a trustworthy environment for you, we might use your Personal Data for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we might use Personal Data for risk assessment and security purposes, including the authentication of users. For such purposes, we might have to stop all or certain Services provision or put provision of all or certain Services on hold until we have finished our assessment.
f. To conclude, fulfil, and enforce the partnership, advertising and other agreements , this Privacy Policy, and any other agreement that incorporates or references this Privacy Policy as part of its terms.
g. To contact you when we believe it is necessary
h. To detect and prevent abuse and illegal activity, including, but not limited to, misappropriation, infringements, to identity theft and other illegal activities and misuse of Services
i. To handle breakdowns and malfunctions of Services
j. To take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other customers with respect to, or in relation with Services
k. To help improve the safety and reliability of our Services
This includes detecting, preventing, and responding to security risks, and technical issues that could harm us, our customers, or the public
l. To comply with regulatory requirements
Personal Data submitted is sent to and stored on secure servers located in the European Economic Area according to GDPR.
m. For billing, account management and other administrative matters
We need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments.
n. For analytical purposes and measurement to understand how our Services are used
This is part of our mission to improve our Services and enhance the user experience, but can also be used for testing purposes, troubleshooting, and improving the functionality and quality of our Services and Website. We use pseudonymized data for analytical purposes.
o. For advertising and promotional purposes, including targeted advertising and collaboration with third parties
We may use your Personal Data to display advertisements for our products and Services, as well as those of third parties, which we believe may be of interest to you. For this purpose, we may share your Personal Data with third-party partners who assist us in delivering targeted advertising. This is done only in compliance with applicable legal requirements and, where necessary, based on your consent.
We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes.
3.2. If you contact us, we may keep a record of your request in order to help solve any issues you might be facing.
3.3. We will ask for your consent before using your Personal Data for a purpose that is not covered in this Privacy Policy.
4. Store and maintain Personal Data
4.1. We undertake to protect any Personal Data you provide us. We undertake to do everything to protect Personal Data against any violations and abuses.
4.2. Taking into account the state of the art, the costs of implementation and the nature, scope, context, purposes of processing as well as the risk of varying likelihood and severity for your rights and freedoms, we shall in relation to the Personal Data implement appropriate technical and organisational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of the GDPR or other applicable data protection laws. In assessing the appropriate level of security, we shall take into account, in particular, the risks presented by processing, especially arising from a Personal Data breach.
4.3. The Personal Data is kept in a written form (in personal folders, in locked cabinets) and/or in computerised form. Our computer systems are protected by technical and organisational measures that prevent accidental or deliberate destruction, loss, damage, alteration and unauthorised disclosure or access to Personal Data.
4.4. Among other things, technical and organisational measures that we use to protect Personal Data include:
a. regular backup of copies, which are properly protected,
b. limitation of access to Personal Data,
c. care for the education of employees in the field of Personal Data protection and supervision over the work of employees.
4.5. After the expiry of the retention period or the withdrawal of the given consent, the Personal Data (including any copies) shall be immediately irretrievably and permanently deleted. Any carriers of Personal Data where these data are located shall also be destroyed/permanently deleted.
4.6. In the event of a Personal Data breach, we will immediately inform the competent supervisory authority of the violation. If, in the event of a Personal Data breach, a suspicion could arise that a criminal offence was committed, we will immediately notify the police or the competent prosecutor's office.
4.7. In the event of a Personal Data breach where there is a high risk to your rights and freedoms, we will inform you of such a breach without undue delay.
5. Disclosure of Personal Data
5.1. We keep your Personal Data in our records available to you.
5.2. We shall take reasonable steps to ensure the reliability of any of our employees, agents or contractors who may have access to Personal Data, ensuring in each case that access is strictly limited to those people who need to know / access the relevant Personal Data, as strictly necessary for the purposes of this Policy, and to comply with data protection laws in the context of their duties to us, ensuring that all of them are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
5.3. We can forward (disclosure) Personal Data to the following recipients:
a. to our affiliated companies and/or to the third parties for purposes of processing set out in this Policy;
b. to suppliers and service providers in connection with the normal operation of our business activities and (or) with carrying out functions on our behalf including, but not limited to service delivery, marketing assistance, data analysis, customer service provision, which may require access to your Personal Data, and also the Processors providing certain services to us;
c. to the public administration bodies and the courts when required by law.
5.4. Personal Data submitted may be transferred by us to our affiliated companies and/or to the third parties, which may be situated outside the European Economic Area and may be processed by staff operating outside the European Economic Area.
5.5. By submitting Personal Data via the Website, you agree to this storing, processing and/or transfer your Personal Data outside the European Economic Area.
5.6. In our Сompany Personal Data is processed only by people who are authorised by them to process Personal Data. The authorisation can be explicit (for example, given by the director or the head of the department) or general (such authorisation is evident from the description of the tasks of a particular position). The access to Personal Data shall be limited to those employees, agents or contractors of any of our affiliated companies who need access to Personal Data to perform their work. All employees, agents or contractors of any of our affiliated companies who have access to Personal Data are obliged to protect the Personal Data they process.
5.7. We shall take reasonable steps to ensure the reliability of third parties and other recipients referred to in this section of the Policy, who may have access to the Personal Data, ensuring in each case that access is strictly limited to the purposes of this Policy, and to comply with data protection laws and the Policy, ensuring that all third parties and other recipients are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
5.8. When we forward Personal Data to third parties and other recipients referred to in this section of the Policy, it is provided in the scope and in the manner prescribed by data protection laws and the Policy. Personal Data may also be processed by them outside the European Economic Area, including in some countries that may not provide the same level of Personal Data protection as it applies within the European Economic Area. In accordance with the relevant data protection laws, we will take appropriate measures to ensure that Personal Data remains secure and safe in every transfer. We will set out these measures by concluding appropriate contractual frameworks that will define the protection of Personal Data.
5.9. We disclose Personal Data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we're otherwise legally obliged to do so. We may need to further disclose Personal Data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
5.10. The processing of Personal Data involves trusted third-party processors who assist in providing our Services. The entities processing data include, without limitation:
Hotjar – Used for behavior analytics to improve user experience. Personal Data is processed in accordance with Hotjar's Privacy Policy, which can be reviewed at https://www.hotjar.com/legal/policies/privacy.
Hosting Services – Used for the storage and maintenance of our Website and associated infrastructure. These services comply with GDPR and ensure secure handling of your Personal Data. The identity of the specific hosting provider and their Privacy Policy can be provided upon request.
Google Analytics – Used to collect statistical data for website performance and analytics. Personal Data is processed as per Google’s Privacy Policy, available at https://policies.google.com/privacy.
Your consent to this Policy includes agreement to the transfer of Personal Data to other processors to the extent necessary for achieving the purposes outlined in this Policy. Such transfers are conditional upon the processors maintaining a level of Personal Data protection no less stringent than the standards set forth in this Policy.
5.11. In some cases, we may ask you for consent to collect, use or share Personal Data for other purposes. For example, we may ask you for consent to send marketing emails where required by law or to post testimonials or endorsements. In such cases, there will always be the ability to deny or revoke consent if desired.
6. Cookies
6.1. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our Website, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
6.2. We use cookies in a range of ways to improve your experience on our Website and Services, including:
a. Keeping you signed in your personal profile (Account);
b. Understanding how you use our Website;
c. Improve and provide better Services;
d. Personalising Services to you;
e. Detecting and preventing illegal activities and misuse of Services;
f. Handling breakdowns and malfunctions;
g. Improving the safety and reliability of our Services;
h. Sharing with third parties for advertising purposes.
What types of cookies do we use?
6.3. Our Website uses the following types of cookies:
a. Strictly necessary cookies - these cookies are essential for you to browse our Website and use its features, such as accessing secure areas of the site. These cookies will generally be first-party session cookies.
b. Functionality cookies - these cookies allow our Website to remember choices you have made in the past, like what language you prefer, what region you are from, or what your user name and password are so you can automatically log in.
c. Performance cookies - these cookies collect information about how you use our Website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve our Website functions.
d. Marketing cookies - we use these cookies to collect information about your visit to our Website, the content you viewed, the links you followed and information about your browser, device, your IP address, time and/or length of your visit, the pages of the Website you visit, browsing info, operating system, internet service provider, carrier, timestamp, whether you have responded to an advertisement, the referring URL, features used or activities engaged in within the Website and other data. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our Website.
How to manage cookies?
6.4. You can set your browser not to accept cookies, and you could remove cookies from your browser. All cookies, except those strictly necessary for the functioning of the Website, are used by us only after receiving your consent to use cookies. This consent can be revoked in the settings of our Website and/or by sending us a corresponding request by email, specified in this Policy. You can use our Website and Services without giving us consent to accept cookies. However, in a few cases, some of our Website features may not function as a result.
7. Retention period
7.1. We will retain your Personal Data for as long as we deem it necessary to enable you to use our Services and the Website, to provide our Services to you (including maintaining your personal profile (account), if created), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All Personal Data we retain will be subject to this Privacy Policy.
7.2. We store all Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, in accordance with the following criteria:
The duration required to comply with applicable legal, regulatory, or contractual obligations.
The period necessary to fulfill the purposes outlined in this Privacy Policy.
Specific timeframes set by applicable laws governing data retention or, if none apply, until the data is no longer relevant for the intended purpose.
7.3. В отношении сбора и обработки персональных данных на основании Договора о партнерстве (иного Договора) сроком хранения данных является весь срок действия Договора о партнерстве (иного Договора), включая гарантийные и иные сроки, вытекающие из заключенного Договора о партнерстве (иного Договора).
7.4. Что касается сбора и обработки Персональных данных на основе вашего явного согласия, мы будем хранить Персональные данные постоянно или до отзыва согласия. Если цель, для которой мы обрабатывали Персональные данные, будет достигнута, мы удалим Персональные данные лица, даже если лицо не отзовет свое согласие.
7.5. Если у вас есть вопросы о конкретном сроке хранения определенных типов персональных данных, которые мы обрабатываем о вас, свяжитесь с нами, используя контактную информацию, указанную ниже.
8. Правовые основы использования персональных данных
8.1 Мы обрабатываем ваши персональные данные в целях, описанных в настоящей Политике конфиденциальности, на следующих правовых основаниях:
а. закон — мы обрабатываем Персональные данные, когда это требуется по закону;
б. договорные или преддоговорные отношения — когда Персональные данные обрабатываются не на основании закона, договорные или преддоговорные отношения с нами могут служить основанием для обработки Персональных данных;
c. Ваше явное согласие — мы попросим вас дать явное согласие, чтобы мы могли использовать ваши Персональные данные в целях, определенных в настоящей Политике, и передавать их третьим лицам, указанным в настоящей Политике, в целях, определенных в настоящей Политике.
Перед отправкой и обработкой любых Персональных данных мы попросим вас, а вы дадите нам явное согласие на обработку в соответствии с настоящей Политикой всех ваших Персональных данных, которые будут впоследствии предоставлены. Вы обязаны предоставить нам Персональные данные, которые мы собираем и обрабатываем на основе законов о защите данных.
8.2. При обработке Персональных данных на основе вашего явного согласия предоставление Персональных данных всегда является добровольным и не влечет за собой никаких негативных последствий для вас. Тем не менее, мы предупреждаем вас, что мы не сможем предоставить вам определенные Услуги без вашего согласия или после отзыва вашего согласия.
9. Ваши права на ваши персональные данные9.1. В зависимости от вашего географического положения и гражданства ваши права подчиняются местным правилам конфиденциальности данных. Эти права могут включать:
Право на доступ
Вы имеете право запросить копию персональных данных, которые мы обрабатываем о вас.Право на исправление
Вы имеете право на то, чтобы мы обрабатывали неполные или неточные персональные данные о вас.
Право быть забытым (право на удаление)
Вы имеете право потребовать, чтобы мы удалили Персональные данные, которые мы обрабатываем о вас, за исключением случаев, когда мы обязаны это делать, если нам необходимо сохранить такие данные для выполнения юридического обязательства или для установления, осуществления или защиты юридических требований.
Право на ограничение обработки
Вы имеете право ограничить обработку нами ваших персональных данных, если вы считаете, что такие данные неточны; наша обработка является незаконной; или если нам больше не нужно обрабатывать такие данные для определенной цели, за исключением случаев, когда мы не можем удалить данные из-за юридических или иных обязательств или потому, что вы не хотите, чтобы мы их удаляли.
Право на возражение
Если правовым обоснованием для нашей обработки ваших персональных данных является наш законный интерес, вы имеете право возражать против такой обработки по основаниям, связанным с вашей конкретной ситуацией. Мы выполним ваш запрос, если только у нас не будет убедительных законных оснований для обработки, которые перевешивают ваши интересы и права, или если нам необходимо продолжить обработку данных для установления, осуществления или защиты законного иска.
Право на переносимость
Вы имеете право получать хранящиеся у нас Персональные данные о вас в структурированном электронном формате и передавать такие данные другому контролеру данных, если это (a) Персональные данные, которые вы нам предоставили, и (b) если мы обрабатываем эти данные на основании вашего согласия или для выполнения договора с вами или третьей стороной, которая подписывается на наши Услуги.
Право на отзыв согласия
Если вы предоставили согласие в качестве основания для обработки ваших Персональных данных, вы имеете право отозвать это согласие в любое время, и мы прекратим обработку ваших Персональных данных, если у нас не будет другого законного основания для этого.
Право на подачу жалобы в надзорный орган
Вы имеете право подать жалобу в надзорный орган, если вы считаете, что обработка ваших персональных данных нарушает применимые законы о защите данных. Это можно сделать в государстве-члене ЕС по месту вашего постоянного проживания, месту работы или месту предполагаемого нарушения.
10. Изменения
Мы можем изменить эту Политику в любое время. Если мы внесем изменения в эту Политику, мы опубликуем обновленную версию этой Политики на этом веб-сайте. При использовании наших Услуг вам будет предложено ознакомиться и принять нашу Политику конфиденциальности. Таким образом, мы можем зафиксировать ваше согласие и уведомить вас о любых будущих изменениях в этой Политике.
11. Свяжитесь с нами
11.1 Мы контролируем обработку персональных данных, как описано в настоящей Политике конфиденциальности.
11.2. Если у вас возникли вопросы или пожелания относительно настоящей Политики конфиденциальности или обработки нами ваших Персональных данных, или если вы считаете, что ваша конфиденциальность была нарушена в ходе использования Услуг и/или Продуктов, свяжитесь с нами по электронной почте [email protected] , и мы немедленно вам ответим.
11.3. Все ваши запросы к нам относительно настоящей Политики конфиденциальности будут обработаны и на них будет дан ответ не позднее, чем через 30 (тридцать) дней с даты получения нами соответствующего запроса.